Internet Access ~ Phone Service ~ VOIP ~ Phone Systems ~ Technology
Providing great service since 1996
We challenge you to find another phone or Internet service provider that would make these promises:
1. We'll Respond Within 60-Minutes - Guaranteed.
When you contact us with a service issue, we guarantee that your phone call will be answered immediately or returned within 60 minutes by an experienced technician who can help you.
2. Super Fast Repairs.
You should not have to wait all day for your services to be repaired. We understand how important your computer network is to you;that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don't have to wait around for a technician to show up. If we can't fix it remotely, we'll dispatch a technician right away.
3. No Geek Speak.
You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don't understand their "geek speak."
4. 100% Unconditional Satisfaction Guarantee.
You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
5. No Unpleasant Or Unexpected Surprises.
You should EXPECT that no damage will be done to your network, systems or your important data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
6. All Projects Completed On Time and On Budget - Guaranteed.
When you hire us to perform a project, we won't nickel and dime you with unexpected charges. Some incompetent or unethical technicians will do this because they haven't properly planned or researched the project, OR they use it as a way to extract more money from you. We don't feel that is right or ethical. That's why we guarantee all projects to be done ON TIME with no excuses.
7. Accurate Billing - We promise!
Every bill you receive from us is guaranteed to be accurate and detailed. You'll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line "mystery" bills that don't tell you what you're paying for.
Our history began in the earliest days of commercial Internet access. In 1996 we began opperations by offering dialup access to the Internet and basic web and email hosting. Quick growth led us to become a Competitve Telephone Company (CLEC) so we could offer high-speed broadband services an telephone services. By 2008 our services had expanded to include IT support and coud services. Additionally we provide hosted phone systems, VOIP and on-site phone systems.
From the beginning our focus has been to provide the best customer support possible and the newest technology available.
We own our phone, Internet & cloud network!
Does your "Computer Guy" run his own network or resell someone elses?
We take pride in our core network infrastructure! We have been developing and expanding our core network since our inception in 1996. We have 18 years of experience building and maintaining the best regional network in Maryland. Ongoing investment means we're using the latest technology and can stay ahead of the demands of a growing customer base.
All of our routing equipment is of the highest quality, coming from companies such as Zhone, Ciena, Juniper and Cisco. We use multiple transit providers and provide redundant links and equipment to prevent any downtime. All of our routing and server equipment is NEBS 3 compliant which means we completely meet the highest standards from Bellcore and can withstand environmental extremes. What this means for our clients is that our network and the data on it is housed in the best available equipment. Our data center also fully meets NEBS 3 compliance so you can be sure our network is housed in a safe and secure environment that far exceeds most other data centers.
Automatic systems constantly monitor our entire network, transit links and servers. In the event of any problem, we have a team of core engineers who are on call 24 hours a day. They are notified automatically by e-mail, SMS text messages and telephone of any problems that occur. Systems are backed up with battery systems and generators to avoid problems in the event of power failures.
We take our network seriously because we believe our clients deserve the best solution for their business.