New Frontiers Solutions
Internet Access ~ Phone Service ~ VOIP ~ Phone Systems ~ Technology
Providing great service since 1996
Our Services
Why We Rock
Our promise to you
We challenge you to find another phone or Internet service provider that would make these promises:
1. We'll Respond Within 60-Minutes - Guaranteed.
When you contact us with a service issue, we guarantee that your phone call will be answered immediately or returned within 60 minutes by an experienced technician who can help you.
2. Super Fast Repairs.
You should not have to wait all day for your services to be repaired. We understand how important your computer network is to you;that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don't have to wait around for a technician to show up. If we can't fix it remotely, we'll dispatch a technician right away.
3. No Geek Speak.
You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don't understand their "geek speak."
4. 100% Unconditional Satisfaction Guarantee.
You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
5. No Unpleasant Or Unexpected Surprises.
You should EXPECT that no damage will be done to your network, systems or your important data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
6. All Projects Completed On Time and On Budget - Guaranteed.
When you hire us to perform a project, we won't nickel and dime you with unexpected charges. Some incompetent or unethical technicians will do this because they haven't properly planned or researched the project, OR they use it as a way to extract more money from you. We don't feel that is right or ethical. That's why we guarantee all projects to be done ON TIME with no excuses.
7. Accurate Billing - We promise!
Every bill you receive from us is guaranteed to be accurate and detailed. You'll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line "mystery" bills that don't tell you what you're paying for.
